She begins her talk by delving into one of the heartbreaking stories she has encountered in her work, immediately setting a serious tone and showing the level of fear and feelings of entrapment that those abused so often face. She follows this up by highlighting the impact helplines can have on those with nowhere to turn. Later, Andrews reveals that the story she revealed was her own, and she goes on to dive into the various factors that made her so vulnerable. After realizing how impactful a helpline was for her, Andrews began volunteering herself and felt fulfilled by how much she could help others in similar situations.
Andrews then considers how loneliness can be so damaging to people in need of help, and how even a small connection with a stranger over the phone can be the force that helps them seek further help. With the Silver Line, Andrews has focused on the elderly who need help, or people who just need a friendly conversation. With this she shows that listening to someone can often be the best way to provide all the help that is needed.
